Porting a Number | Bat Mobile Wireless
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Porting a Number

How do you port a phone number?
 The process of moving a phone number from one Carrier to another is called porting. Here are the steps:
  • Don’t terminate the existing service. The old MVNO account must be active at the start of the port.  Porting will automatically close the old account.  If you cancel service before the port completes, the account will be closed prematurely and the number will be lost.
  • Gather the information you need. All MVNOs require, at a minimum, the number you are porting plus the account number and PIN or password.  Most MVNOs also ask for the account holder’s name and billing address.  If your customer doesn’t know their account number or password, see the list below for tips on finding the account credentials for specific MVNOs.
  • Initiate a number port with the MVNO you are switching to. Most MVNOs will let you do a port online, but a few require you to call. Since each MVNO has different procedures, it’s best to check the website or call them when starting a port to find out the proper steps.
  • Ports usually complete within 24 hours, often in an hour or less. During the porting process, there may be a short period, usually less than five minutes, when neither phone works. When the port is done, you may get a welcome text or voice message from the new MVNO. In some cases, the new phone may just start working without any message or notification. If the number hasn’t ported within 24 hours, you need to call the new MVNO for assistance.
Account numbers and passwords:
Below you will find a list of directions for finding the account number and password for most MVNOs in operation. For security reasons, most MVNOs will require that they speak directly with the customer before giving any account information out.
  • Aio Wireless – Account # is 9 digits and is on your customer’s online account profile. Passcode is the 4 digit security PIN.
  • Airvoice Wireless – Account # is the SIM Card number and password is last 4 digits of phone number.
  • Alltel – Account # is the 9-digit phone number and password is the 4 digit PIN.
  • AT&T Postpaid – Account number will be on the bill (it is not the phone number) – password will be the online password. For bundled bills, the account number will be a 12-digit number under the wireless account summary. Also, (only for bundled bills) you will need to call AT&T customer service for the passcode – it will be a 4 digit PIN number that they provide to your customer.
  • AT&T Go Phone – Call the AT&T Number Transfer Request Line at 1-888-898-7685 to get the account number – it is not listed on the online account. The passcode is the 4 digit PIN.
  • AT&T Landline – Account # is the 9-digit phone number and the PIN is the 4 digits to the immediate right of the phone number in the top right corner of the bill.
  • Black Wireless – see H2O.
  • Boost Mobile – Call Boost at 1-888-266-7848 to get the 9-digit account number. It is not listed on the online account. To reach a live person, wait for the opening message to go to English. When prompted, enter your Boost phone number. Press option “4” when the system says “Technical Issues, press 4.” Next, listen to all of the 7 or so menu options. At the end of the all these menu options, wait 10 seconds, and you will be prompted to chat with a Boost Customer Care Representative by pressing “0” (zero).” When prompted, enter your 4-digit Boost PIN number. Then, wait to be transferred to a Boost Representative. Ask this Boost Representative for your account number. Passcode: Your passcode is the 4-digit PIN with Boost, the same PIN that is used to login.
  • Consumer Cellular – Account number can be found online or by calling Consumer Cellular – it is a 9 digit number. The passcode is usually the last 4 digits of the social security number. Also, the name and address must match
  • Cricket – Account number can be found online or by calling the Cricket Porting Department at 1-866-351-7678 (then option #2). The passcode will be the Authorization ID (or “AID”).
  • Google Voice – Go to: https://www.google.com/voice/unlock to unlock your number, See: https://support.google.com/voice/answer/1316844 for more information. Account number is 10-digit phone number – passcode is the last 4 digits of the phone number, unless it was changed it to something else by the customer. Customers full name and address must match. It will take 4 to 7 business days to complete. There’s a $3 charge to port from google voice if the number wasn’t originally ported to Google Voice.
  • H20 Wireless – Account # is the full 20 digits of the SIM Card number and password is last 4 digits of SIM number. Call customer service at 1-800-643-4926 and ask them to release the number for porting,  go ahead and confirm the account # and PIN with them. They will ask you to provide the 3 most recent outgoing calls.
  • Line 2 / Toktumi – Account Number is the phone number and the passcode is the login passcode – it will take between 3 to 5 days to port.
  • Lycamobile – Contact customer service at 1-866-277-3221 to get the account # and password.
  • Metro PCS – Account Number is a 9-digit number (not phone number). It can be found in your customer’s online profile. The passcode is the call-in passcode, (usually 8-digit birthday unless it has been changed by the customer)
  • Net10 – Account # is not the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of the SIM Card number. There’s conflicting information about the passcode with most sources saying to use 0000. Call NET10 and ask for the porting department to be sure.
  • Page Plus – Account # is the 10 digit phone number. Passcode is always the last 4 digits of the phone number, unless it was changed by the customer.
  • PlatinumTel – Account number is the SIM ID – use 00000 for the password.
  • Prepayd Wireless – You will need to contact customer service or a PrepaYd dealer to get the account number (5 digit number) – The passcode is the 4 digit PIN number.
  • Selectel Wireless – Account # is the phone number. Passcode is the 4 digit PIN.
  • Simple Mobile – Account number is the phone number and the passcode is the online password (or last 8 digits of the SIM if it hasn’t been changed by the customer).
  • Solavei – Account # is the phone number. The passcode is 0000.
  • Sprint – Account # is not phone number, it’s is a 9-digit number – passcode is the “call-in” passcode when the customer calls customer service.
  • Straight Talk – Account # is not the phone number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself – under the battery) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of the SIM Card number. Passcode can be found in the online Straight Talk, NET10 or TracFone profile page and is usually last 4 digits of the phone # or, for BYOP SIMs, the last four digits of the SIM ID.
  • Ting – Account number is at the top of the online statement. The password is the phone’s MSL which can be found on the Devices screen of the online Ting profile, or in the customer’s activation email.
  • T-Mobile Postpaid – 9 digit account number (not phone #) on the bill and can be a word for the password.
  • T-Mobile Prepaid – The 11 digit phone number (1-NNN-NNN-NNNN) is the account number. The passcode is the 4-digit PIN number (the same PIN used when calling customer service). If your customer doesn’t have a PIN, they can set one up by calling 611 from their T-Mobile phone and saying “no” when it asks you if you want to refill and then choosing “Manage my account” followed by “change my account pin”. If your customer has forgotten the PIN number, or needs other help, call the porting department at 1-877-789-3106.
  • TracFone – See Straight Talk
  • Verizon Postpaid – Account # (on bill) ends in -00001 – passcode is the “call-in” passcode used when calling customer service. It is usually the last 4 digits of the social security number (unless it has been changed to something else by the customer).
  • Verizon Prepaid – Account Number is 10 digits, a dash ( – ) and 00001 (0123456789-00001). The password is the 4 digit security PIN.
  • Virgin Mobile – Contact Virgin Mobile customer service to get the account number – it will be a 9-Digit number – and the passcode is usually the customer’s birthday in 6-digit format (2-digit month/2-digit day/2-digit year…example: 011065 for January 10th 1965), unless it has been changed to something else by the customer.